Privacy Policy

This Privacy Policy is applicable to all visitors (“Users”, “Customers”, “Resellers”, “Partners”) who are visiting this site (www.pickcel.com) or any of our applications hosted on third-party platforms such as Google Play Store, Microsoft Store, Amazon App Store, etc.

Thank you for visiting Pickcel’s (“Pickcel”) website located at www.pickcel.com (“Site”). This Privacy Policy describes how Pickcel governs the collection, use, and protection of personally identifiable information of users accessing our Site, services, and software.

Privacy Policy Updates

Due to the rapidly evolving nature of the Internet, Pickcel may update this Privacy Policy from time to time. Any updates will be posted on our Site, and registered users may be notified via email. Continued use of the Site constitutes acceptance of the updated policy.

Consent

By accessing or using our services, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. This policy applies to all users, whether registered or not.

Information Collection and Use

You may visit our Site without providing personally identifiable information. However, certain activities such as registration, downloading software, or contacting us may require you to provide information including your name, email address, password, organization name, and other relevant details.

We may also collect analytics data regarding website usage. This information is used to improve our services, verify user identity, manage accounts, and communicate service-related updates.

During trial periods, we may collect limited usage data from the Pickcel console solely for quality audit purposes. This data does not include login credentials or sensitive brand information. Once upgraded to a paid plan, all activity remains private.

Retention of User-Generated Data

User-generated data from inactive or deleted accounts will be retained for one year and then automatically deleted. Users may request earlier deletion as outlined below.

Data Removal

Users may request data deletion by contacting Pickcel support. Upon request, data will be removed within 30 days.

Archival of User Data

Pickcel may retain user data beyond the retention period for legal, regulatory, or contractual obligations, ensuring data confidentiality and security.

Data Backup and Recovery

Regular backups are maintained to ensure data availability in case of system failure. Backups are securely stored offsite.

Shared Distribution List

Users may create shared distribution lists to provide access to content. Public presentations may be indexed by search engines. Pickcel is not responsible for third-party use of publicly shared content.

Children’s Privacy

This Site is not intended for children under 13. Pickcel does not knowingly collect personal information from children under 13.

Cookies and Web Beacons

Pickcel uses session, persistent, and third-party cookies to enhance performance, analytics, and advertising effectiveness. Cookies do not personally identify users.

Aggregate Information

We may collect aggregate, non-identifiable data such as visitor counts, browser types, IP addresses, and page visits to analyze trends and improve the Site.

Third-Party Links

Our Site may contain links to third-party websites. Pickcel is not responsible for third-party content, policies, or transactions.

Disclosure

Personal information may be shared with trusted vendors, payment processors, or government authorities when legally required. We do not sell personal data.

Security

We follow industry best practices including encryption and secure connections to protect personal data. However, no method of transmission is 100% secure.

Publicly Shared Customer List

Customer names or logos may be displayed for promotional purposes. Removal requests can be made by contacting us.

Updating Personal Information

Users can update their personal information through their account profile.

International Data Transfer

Our systems are based in India. By using the Site, you consent to the transfer and processing of your data in India.

Merger or Acquisition

In the event of a merger or acquisition, user information may be transferred as part of business assets.

Contact Us & Withdrawing Consent

If you have questions, concerns, or wish to withdraw consent, please contact us at:

Email: contact@pickcel.com